dinHVD
Issue Accessing VMs from ThinClient
If in case a VM keeps dropping off after authenticating on a ThinClient, please ask the customer to have the Perfect Forward Security (PFS) disabled from their firewall. Support: support@dinCloud.com +1-424-286-2300(Opt 2) Office
dinHVD Offline
The VM goes offline due to multiple reasons (mentioned below) which Customer cannot recover using his shop.dinclould.com portal, so dinCloud have to fix it either by restarting the VM from backend or by troubleshooting. Resources exhaustion cause ...
How to Make a Domain User the Local Administrator for all PCs
Step 1 : Creating a Security Group First you need to create a security group called Local Admin Log onto a Domain Controller, open Active Directory Users and Computers (dsa.msc) Create a security Group name it Local Admin. From Menu Select Action | ...
Printer offline in dinHVD
Printer offline in dinHVD Recent fix has been found related to “Printer goes Offline”. Please apply this resolution on Physical as well as on Dincloud machine. Resultion#1 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print and adding a ...
Unable to configure dinHVD on iPad/iPhone
Unable to configure dinHVD on iPad/iPhone On the latest connector for iPad, the HVD does not set up if you are using Management Console 8.0 CB. To set up HVD, click on the + sign and hold, and the connector will show the config settings and then ...
How to sync time of an HVD with the Active Directory
How to sync time of an HVD with the Active Directory To sync the VDI’s time from the AD: Type the following command and then press ENTER: w32tm /config /syncfromflags:domhier /update Type the following command and then press ENTER: net stop ...
ERROR: Cannot connect to a Management Console Connection Broker. Please contact your System Administrator.
ERROR: Cannot connect to a Management Console Connection Broker. Please contact your System Administrator. Description When logging in via Web Access, the following error is shown: ERROR: Cannot connect to a Management Console Connection Broker. ...
Performance Issues: Videos Choppy when streaming online / Overall Slowness
Performance Issues: Videos Choppy when streaming online / Overall Slowness Go to windows update> installed > updates, check for these updates & uninstall them: KB2592687, KB2574819 and KB2992611 !to find the dinhvd offending patches wmic qfe list ...
Newly provisioned HVD offline in Connection broker
Newly provisioned HVD offline in Connection broker Description When adding a newly provisioned HVD to the connection broker, it shows offline and the user assigned to it gets "Computer not responding" error on web access. Cause 1. The HVD has ...
Changes made to "Local Resources" settings in the Connection Broker Web Access or AppPortal do not take effect
Changes made to "Local Resources" settings in the Connection Broker Web Access or AppPortal do not take effect Description When you make changes on the Connection Broker Web Access or AppPortal, the changes do not take effect even after the settings ...
Error: Computer not responding
Error: Computer not responding Description When logging via the web access or AppPortal the user gets the error "Computer not responding" Cause 1. HVD is powering up after a restart. 2. Quest Data Collector Service is stopped in the HVD Resolution ...
Error: No computer is available at this time
Error: No computer is available at this time Description When logging in via web access or AppPortal the user gets "No computer is available at this time" Cause This error shows up in non-persistent assigned group. If all HVDs have users logged in ...
Youtube not working in Full Screen
Youtube not working in Full Screen Issue: When logged into the HVD Youtube isnt working in Full Screen. Resolution: In order to get Youtube working in full screen mode you must disable Hardware Acceleration when playing a Video. How to Disable ...
ERROR: Your application list is empty. Please contact your Web Access administrator
ERROR: Your application list is empty. Please contact your Web Access administrator Title Error "Your application list is empty. Please contact your Web Access administrator...... Description When logging in to the Web Access portal you may see an ...
Auto log off the disconnected session of your HVD after a certain period of time
Auto log off the disconnected session of your HVD after a certain period of time Login into your HVD as an administrator. When you see the desktop, go to Start Menu and Search for Remote Desktop Session Host Configuration and click it to open. Right ...
RDP cannot verify the identity of the remote computer because there is a time or date difference.
RDP cannot verify the identity of the remote computer because there is a time or date difference. Description: The following error appears when a dinHVD session is initiated. Cause: This error is caused by the dinHVD pointing to a wrong DNS Server. ...
Changes made on the Connection Broker Management Console do not replicate on the dinHVD
Changes made on the Connection Broker Management Console do not replicate on the dinHVD Description: When a change is made on the Connection Broker Management Console, they do not take effect on the dinHVD. Cause: Changes made on the Connection ...
Skype for Business install error!
Skype for Business install error! Title How to install Skype for Business along with Microsoft Office 2016 STD/PRO. Description When user tries to install Skype for business along with Microsoft Office 2016, its gives the error of “office click to ...