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            Error: Computer not responding

            Error: Computer not responding 

            • Description

              When logging via the web access or AppPortal the user gets the error "Computer not responding"

            • Cause

              1. HVD is powering up after a restart.

              2. Quest Data Collector Service is stopped in the HVD

            • Resolution

              Resolution issue 1: When an HVD is powering up after a restart and in the meantime you are connecting to the HVD, it gives this error. Wait a couple of minutes and try again.

              Resolution issue 2: Login to the HVD from dinManage console. Go to Services (run services.msc) and start Quest Data Collector service.


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