Error: Computer not responding

Error: Computer not responding 

• Description

  When logging via the web access or AppPortal the user gets the error "Computer not responding"

• Cause

  1. HVD is powering up after a restart.

  2. Quest Data Collector Service is stopped in the HVD

• Resolution

  Resolution issue 1: When an HVD is powering up after a restart and in the meantime you are connecting to the HVD, it gives this error. Wait a couple of minutes and try again.

  Resolution issue 2: Login to the HVD from dinManage console. Go to Services (run services.msc) and start Quest Data Collector service.

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