The VM goes offline due to multiple reasons
(mentioned below) which Customer cannot recover using his shop.dinclould.com
portal, so dinCloud have to fix it either by restarting the VM from backend or
by troubleshooting.
- Resources exhaustion cause VM’s state change to offline (Contact
Support)
- Whenever Quest Data Collector services stop it will
change the VM state to offline as it will not send any heart beat to
Connection Broker Server. (Set the Quest Data Service on Auto-Restart)
- BSOD causes VMs state offline. (Contact Support)
- Whenever NIC is disabled, VM’s state will be offline.
(Enable the NIC inside OS)
- Customer unintentionally powers-off the VM causing its
state change to offline and user won’t be able to access or power-on it.
(Power-on the VM from shop.dincloud.com portal)
Following actions can help us to prevent HVDs
from going offline.
- Avoid from using
malicious software and Antiviruses that conflict with Quest Services to
crash.
- Properly log-off
from their HVDs instead of closing the session by clicking ‘X’ bar
so that the resources remain normal.
- Check logs from dinManage if VM gets powered-off
inadvertently by the user.
- Enable VM Analytics to keep Historic record of
resources usage of HVDs.
- Upgrade HVD resources from shop.dincloud.com portal in
case of resources exhaustion.
- Set Quest Data Collector services on Auto Restart so
that the communication remain intact with the Connection Broker Server.
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