This guide will take you through all the necessary steps to access your environment using the Web and Citrix Receiver.
Contents
Prerequisites – Download Citrix Receiver
Citrix Receiver (if it is not installed, it will ask you to install it during the login process of Edward Rose & Sons environment).
You can get the latest Citrix receiver by following the steps below:
- Open Internet Explorer
- Enter the following address in the address bar
- www.citrix.com/downloads
- From the drop-down menu, Click on Citrix receiver
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvai6793f11ac5794ba991804a7045df0d44)
- Choose your operating system
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvaif85f4f5ef1b345f8afe30ba2c08eb06f)
- Click on download receiver for Windows/MAC and install
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvai40bb98687b6f4d9192ccba4c7d02f4ec)
How to access the Citrix Environment by the Web
- Open Internet explorer
- Enter the following URL: https://waas.dincloud.com/
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvai856c8d90fe964ad0babd48c47ce1c604)
- Enter your username and password and click Log On
NOTE: If you do not have Citrix Receiver installed already, you will receive the notification below where it will ask you to download
- Click on Detect receiver
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvai5b28e3b3173f4ef98fe3aec9da8e9a71)
- If no receiver found, you will be asked to download it (please check the box to accept the end user license agreement)
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvai0ac34334481c44d082109302476d21c3)
- Click run to run the Citrix receiver installer
- After installing Citrix receiver, you will be redirected to login page Click Continue
- After logging in, you will be landed on your “favorites” Apps and Desktop. If you are new user, you will get a blank page. Now click on Desktop or Apps to access the available resources
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvai70763ec31dda41909420697e3ab81f35)
- Click on Desktop to access the desktop resources
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvai41fef4c96ffd43f1a2a380c10b0f8fa7)
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvai216e9ef8674747a4a277c39400019c61)
Need Assistance?
Log in to our support portal support.dinCloud.com to open a ticket. You can then track the status of your ticket and view our self-service knowledge base.
How to Configure your Citrix Receiver Manually on PC or a MAC
After downloading the Citrix Receiver, please follow the steps below to configure your Citrix Receiver manually:
- Open you Citrix Receiver
- It will ask you to add an account
- Enter the URL of your Citrix Web Portal starting with HTTPS following with the URL i.e. https://waas.dincloud.com
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvaidce5d13d526e4745bb60080e219262ee)
- Click on Add
- Now you will be prompt for the username and password. Enter your username and password and click logon
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvaiaf88d27915e94cf6a3277144cca6c455)
- The Citrix receiver will go through the discovery process of your Citrix deployment till it add the account
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvaiceabbd7163f649ca962d8c6a0c6f6fce)
- After completing the discovery process successfully, It will display the page below with your apps and desktop
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvaia9ffcc47a3cd449ba1fdff8ee206032a)
- Click on the desktop to access your app or desktop
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvai216e9ef8674747a4a277c39400019c61)
How to Configure your Citrix Receiver Automatically on PC or MAC
After downloading the Citrix Receiver, please follow the steps below to configure your Citrix Receiver automatically:
- Open Internet Explorer or another internet browser
- Enter the following URL: https://waas.dincloud.com/
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvai856c8d90fe964ad0babd48c47ce1c604)
- Enter your username and password and click Log On
- Click on your name on the right-hand side
- From The dropdown menu, click on Activate and download the file
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvai0c12dc6e3f84454d8ba73b440f60caa8)
- You will receive a popup message for receiverconfig.cr, click on open
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvai3f5f8a3c6aa94c21966828c57fd49934)
- You might receiver the warning message below:
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvaief562dec38004db59ca505749f837343)
- Citrix receiver will pop up a massage to confirm if you would like to add the account, Please click on add
- Now the user will get prompt for entering their username and password, enter the username and password and click OK
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvai65e3aa7c1fbb4f75945169558b546ae8)
- The Citrix receiver will go through the process of discovering the Citrix Store and will add it to your account
- After it completed successfully, It will display all the applications and desktop available for this user
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvai46d6fb8bb8fb43a39828adddd1baed72)
- Click on the desire app or desktop
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvai216e9ef8674747a4a277c39400019c61)
How to Configure your Citrix Receiver on iPhone, iPad, Samsung or any smart device
- The first step is downloading the Citrix receiver on your smart device.
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvaib4b2df6a7e8b44969bcb85c65aaee2be)
- After the app downloaded successfully, launch the app and click on add account
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvaif319301f33aa4ca4a573b7afa1097232)
- Enter the URL for Citrix gateway and Click Next
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvai80b6a6f6fdef4bac8a27a16119feb2e2)
- It will now discover the Citrix Store details and ask you to login
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvai20573e6c4b8e4e8581b5b7f69c6f2ae2)
- Enter the username and password and click logon
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvai30095e3fed094228afd1de3b40e20773)
- It will log you in and display your apps and desktop
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvai0905d4a238504f9ca76cdf010624877b)
- F
![](https://support.dincloud.com/DocsDisplay?zgId=66526083&mode=inline&blockId=hbvai9617404725864c9f95a6c1f35ab68ef6)
Now you can launch your apps and desktop from your smart devices.